Refund Policy

A Legal Disclaimer

Due to health, safety, and quality control standards, all sales of food oils, including infused olive oils, balsamic vinegars, and related products, are final once the product has been opened or used. We do not accept returns, exchanges, or issue refunds for any item that has been opened, partially consumed, or altered in any way.

Unopened products may be eligible for return or exchange within a specified period, provided they remain sealed, unused, and in their original condition, subject to inspection and approval. This policy is enforced in compliance with applicable food safety regulations and to ensure the integrity of all products offered to our customers.

By purchasing these products, the customer acknowledges and agrees to these terms.

Refund Policy - The Basics

Non-Faulty Returns: If for any reason you change your mind about a product we will accept returns requested within 14 days of receipt of the products and we will give you a refund. There are some important conditions:

The product has to be unopened, unused and undamaged to qualify.
The product must be returned before we can issue any refunds.
The price of the return postage is paid by the customer.
The refund given will be for the price paid for the product and does not include shipping.
We do not refund any associated customs or sales tax charged by your local authorities.

What to Include in the Refund Policy

Faulty Returns: If you receive a product that you think is faulty or develops a fault within 14 days of purchase then please email us immediately. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:

The product fault must be reported within 14 days of receipt of the product.
The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for verification.
If we require the product be returned then we will cover return shipping.
We will either replace it with a new product of comparable price, or we will issue a full refund for the product.

*Should the cost of shipping for a replacement exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order*

Incorrect/Incomplete Orders:
If we mistakenly send you the wrong product or if an item is missing then please email us within 14 days and we will either refund/credit you or dispatch the correct product immediately with free shipping. If we require a return of the incorrect product then we will pay for the return shipping.