Updated March 24, 2025:

Non-Faulty Returns: If for any reason you change your mind about a product we will accept returns requested within 14 days of receipt of the products and we will give you a refund. There are some important conditions:

1. The product has to be unopened, unused and undamaged to qualify.
2. The product must be returned before we can issue any refunds.
3. The price of the return postage is paid by the customer.
4. The refund given will be for the price paid for the product and does not include shipping.
5. We do not refund any associated customs or sales tax charged by your local authorities.

Faulty Returns: If you receive a product that you think is faulty or develops a fault within 14 days of purchase then please email us immediately. We will assess the issue to determine if the product is faulty and if we agree that there is a fault we will issue you with a replacement or refund with the following conditions:

1. The product fault must be reported within 14 days of receipt of the product.
2. The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for verification.
3. If we require the product be returned then we will cover return shipping.
4. We will either replace it with a new product of comparable price, or we will issue a full refund for the product.

*Should the cost of shipping for a replacement exceed the cost of the goods itself, we reserve the right to issue a credit/refund instead, or will offer to ship a replacement item with your next order*

Incorrect/Incomplete Orders:
If we mistakenly send you the wrong product or if an item is missing then please email us within 14 days and we will either refund/credit you or dispatch the correct product immediately with free shipping. If we require a return of the incorrect product then we will pay for the return shipping.

Updated March 24th, 2025

• $100.00 or more must be spent per recipient/address destination after any coupons or discounts in order to get free standard shipping to that destination. 
• We are not able to offer free shipping to recipients in Alaska, Hawaii, or any other International addresses.
• Free shipping and/or online promotions do not apply to wedding favors or corporate gifting orders.
• We do not offer delayed shipping.
• Please allow at least 24 - 48 business hours for order processing (and at least 5 - 7 business days during the holiday season).
• We do not suggest shipping to a P.O. Box. If a P.O. Box address is provided during checkout, we will ship the package with USPS Ground Advantage, not FedEx Ground. This can cause a small delay.
• SOOC is not responsible for processing and/or shipping delays that may occur due to being provided a P.O. Box address or an incorrect/incomplete address.
• We cannot accept incoming return shipments. Please use the contact page to submit notice of any issues needing resolution; do not ship returns to us, unless directed to do so by a responding representative.
• To track the progress of an order, orders must be placed while logged into customer account and/or the email provided (at the time of ordering) must be a valid email address. A confirmation email will be sent, immediately following order placement, to the email address provided. Please ensure the email is correctly entered, as this cannot be changed once the order is placed; entering an incorrect email will prevent order status updates from being correctly issued.   You will be emailed a tracking number.

Express Shipping FAQs

• 2nd Day Air, and Next Day Air shipments will ship in conjunction with the rest of the shipping queue. They do NOT jump the line.
• Any Express Shipping option is subject to be charged by weight and destination, and does not have a flat rate fee. These rates are calculated before your order is placed.